Failed to retrieve data from the database. error in file

BMC Support does not actively monitor these comments. If you have questions or require assistance with an article, please create a case. Log in to post to this feed. This content is only visible in Builder, but necessary to trigger the 'Ask a Question' modal. Database vendor code" error appears when opening or printing a report in Technician Client Track-It!

Information Article Number. Old Article Number. Article Record Type. Solutions to a Product Problem. BMC Track-It! Problem List of phrases which describe the issue including symptoms in the UI or logs.

When opening a report, or when printing in Track-It! Technician Client, the following type of error may appear: Failed to retrieve data from the database. Details: [Database Vendor Code ] ailed to retrieve data from the database. Details: [Database Vendor Code ] Other similar errors with other vendor codes may appear.

The following is a quick breakdown of what these codes usually mean: Database Vendor Code - This means 'General network error. Check your network documentation'. At the time the error occurred, the affected user's network connectivity wasn't working correctly, either because of their network adapter settings or because their network connectivity in general isn't entirely reliable.

It can occur if port is associated with a named instance rather than the default instance. Database Vendor Code - The report references a column that cannot be found in the database. Database Vendor Code - The report references a table or view that cannot be found in the database. The content you requested has been removed.

Ask a question. Quick access. Search related threads. Remove From My Forums. Answered by:. Archived Forums. Crystal Reports. Sign in to vote. User posted Hi, I got error in CR13 at runtime.

Details: [Database Vendor Code: ] Can anyone help on this? Thursday, July 21, PM. User posted assuming that this is not about crystal report, will your stored proc work properly? Solarwinds offers fully functional free trials of all of our products, from network and systems management to IT Security and Database Monitoring.

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